Brought to you by Australia's Premier Flooring Supplier

1. Free Shipping Threshold:

• We offer free shipping for orders totalling over $100.00 on most products.
• Weight restrictions may apply for certain products.

2. Order Processing:

• Orders are typically processed within 24 hours of placement, barring any unforeseen circumstances.
• Any orders placed over the weekend or after 2:00 PM (local time) on Friday will be processed the following Monday.

3. Shipping Methods:

• We utilise standard shipping methods for all orders unless expedited shipping is selected and paid for separately.

4. Express Shipping

• Our express shipping service aims to provide expedited delivery of your items within the specified timeframe.
• While we strive to ensure timely delivery, please note that delivery times are estimates and not guaranteed. Factors such as weather conditions, natural disasters, customs delays, carrier issues, or other unforeseen circumstances may affect delivery times.
• It is the customer’s responsibility to provide accurate shipping information, including contact details and delivery address. Failure to do so may result in delays.

5. Shipping Times:

• Shipping times vary depending on the destination and chosen shipping method.
• Customers will receive a confirmation email with tracking information once their order has been shipped.

6. Delivery Delays:

• While we strive to ensure timely delivery, delays may occur due to factors beyond our control, such as weather conditions or carrier issues.
• In the event of a significant delay, customers will be notified promptly.

7. International Shipping:

• We offer international shipping to select countries. Please note that additional fees and longer shipping times may apply.

8. Tracking Orders:

• Customers can track their orders using the provided tracking information.
• For any inquiries regarding the status of an order, customers can contact our customer support team.

1. Timeframe:

• Our refund and returns policy lasts for 30 days. If 30 days have passed since your purchase, please contact us.

2. Eligibility:

• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• We require a receipt or proof of purchase to complete your return.

3. Refund Process:

• Once your return is received and inspected, we will notify you of the approval of your refund via email.
• If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.

4. Exchanges:

• We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us via email

5. Shipping Returns:

• To return your product, please mail it to: 15 Artisan Road, Seven Hills, NSW 2147
• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
• In cases where the return is prompted by a product fault, we may, at our discretion, cover the cost of return shipping. Each instance will be assessed individually to determine eligibility.
• Depending on your location, the time it may take for your exchanged product to reach you may vary.

6. Sale Items:

• Only regular priced items may be refunded. Sale items cannot be refunded due to change of mind, an exchange may be possible depending on the product.

Need Help?

• For any questions related to refunds and returns, please contact us 

Intafloors understands that you care how your personal information is used and shared. Whilst we appreciate you trust we will do so carefully and sensibly, Intafloors is also obliged to comply with the requirements of the Federal Government’s National Privacy Policy, in accordance with the Privacy Act 1988 (“the Act”).

This document comprises our Privacy Policy.

This Privacy Policy incorporates information on how Intafloors collects, uses, discloses and keeps secure your personal information.

1. Collection of Personal Information

1.1 The information collected by Intafloors from you assists us in personalising and improving the shopping experience for our customers. Such information is utilised primarily to ensure supply of goods to you the customer. Such information includes:

1.1.1 Name and address for delivery purposes;

1.1.2 Day time phone number;

1.1.3 Email address;

1.1.4 Product preferences;

1.1.5 Information regarding promotions and other service of Intafloors;

1.1.6 Information pertaining to membership or Wish list components.

1.2 Information regarding your use of the Intafloors website may also be obtained through the use of ‘cookies’.

1.3 Intafloors will not collect sensitive information without your consent, unless it is necessary for such information to be collected for an activity or function, and will not collect any such information in a secret or dishonest way.

2. Use of Personal Information

2.1 The primary use of personal information is for the purposes listed under the heading, Collection of Personal Information, above. However, we will use and disclose your personal information for the approved purposes and in a variety of ways associated with the approved purposes, including the following:

2.1.1 To assist in the development of information technology requirements, systems maintenance and developmental issues;

2.1.2 To analyse information for product development, marketing and research purposes and to improve and extend our range of services;

2.1 The primary use of personal information is for the purposes listed under the heading, Collection of Personal Information, above. However, we will use and disclose your personal information for the approved purposes and in a variety of ways associated with the approved purposes, including the following:

2.1.1 To assist in the development of information technology requirements, systems maintenance and developmental issues;

2.1.2 To analyse information for product development, marketing and research purposes and to improve and extend our range of services;

2.1.3 To investigate and resolve complaints concerning the provision of services by us or others associated to us;

2.1.4 Marketing directly to you in accordance with the National Privacy Principals;

2.1.5 Disclosure of your personal information to any other organisation or person involved in carrying out any necessary function or activity on our behalf, including complaints handling and fraud prevention, whether within Australia or overseas;

2.1.6 Disclosure of your personal information in a manner authorised or required by law;

2.1.7 For any unrelated secondary purpose to which you consent;

2.1.8 For compliance with any legislative and regulatory provisions

2.2 Moreover, we shall not utilise personal information without taking reasonable steps to ensure that the information is accurate, complete and up to date.

3. Disclosure of Personal Information

3.1 Intafloors may use and disclose your personal information for approved purposes and in a variety of ways associated with approved purposes. This includes the following:

3.1.1 Intafloors may disclose personal information to related or unrelated third parties if consent has been obtained from you.

3.1.2 Intafloors may disclose personal information between related body corporate’s In circumstances where information is disclosed to related body corporate’s, they are bound by the original primary purpose for which the information was collected.

3.1.3 Intafloors may disclose personal information to unrelated third parties to enable outsourcing of functions for purposes including, but not limited to billing, customer relations management and order fulfilment. This will be done when such disclosure is within your reasonable expectations.

3.1.4 Intafloors will take reasonable steps to ensure that its contracts with third parties include requirements for third parties to comply with the Use and Disclosure requirements of the Privacy Act, and in accordance with the Intafloors Privacy Policy.

3.1.5 Intafloors may disclose personal information to law enforcement agencies, government agencies, Courts or external advisors where permitted or required by law.

3.1.6 Intafloors may disclose personal information to avoid an imminent threat to a person’s life or to public safety.

3.1.7 Intafloors is not for a primary purpose, then it is for a related secondary purpose. If disclosure has not been obtained, then Intafloors will not disclose your personal information, unless for the reasons documented at 3.1.1 to 3.1.6 above.

3.1.8 Intafloors does not generally sell or share its customer lists on a commercial basis with third parties, but in the event that we did, it would be done only if the appropriate consent of the individuals have been obtained. In this circumstance, Intafloors will take steps to ensure that the use of its customer list by the third party does not exceed the scope of the content.

4. Security and Quality of your Personal Information

4.1 Intafloors will take reasonable steps to ensure that any of your personal information that is collected, stored, used or disclosed by us is accurate, complete and up-to-date. To do so, Intafloors shall do the following:

4.1.1 Intafloors will review its collection and storage practices on a regular and ongoing basis to determine how improvements to accuracy can be achieved.

4.1.2 Intafloors requires its employees and contractors to perform their duties in a manner that is congruent with our legal responsibilities in relation to privacy.

4.1.3 Intafloors will take all reasonable steps to ensure that all paper and electronic records that contain personal information will be stored in a facility that will not allow unauthorised access.

4.1.4 Intafloors will review its information security practices on a regular and ongoing basis to determine how improvements to security can be achieved.

5. Access of Personal Information

5.1 Intafloors shall take reasonable steps to limit access to personal information by doing the following:

5.1.1 Intafloors will allow access to personal information records by the relevant individual, should such requested access be in accordance with the Privacy Act.

5.1.2 Intafloors will correct its personal information at the request of the individual concerned as soon as practicable, and in accordance with the Privacy Act. Should an individual wish to correct their personal information, they should contact Intafloors directly.

5.1.3 Intafloors may charge a nominal fee for process of an access request if such a request is complex or resource intensive.

6. Cookies and other technologies

6.1 As is standard practice on many corporate websites, Intafloors utilises cookies and other technologies to assist us in determining what components of our website are most popular, and to ensure that our online advertising is bringing customers to our products and services. Cookies may also be utilised to study traffic patterns and most importantly, to ensure that your experience in interacting with us is convenient.

6.2 Intafloors advises that it does not typically utilise this information collected for any purpose beyond the scope of this Privacy Policy.

7. Are Your Personal Account Details Safe When Being Transmitted?

7.1 Intafloors endeavours to protect your personal information during its transmission. Customer account information provided through this site is held in a secure server environment behind Intafloors firewalls.

7.2 All credit card details and personal information is transmitted using a 128 Bit Secure Server Software (SSL), the latest industry standard encryption, to protect the loss, misuse or alteration of your credit card information under our control. In the same way department stores use EFTPOS terminals to process credit card transactions, Intafloors uses Westpac’s secure payments system to process credit card payments via the EFTPOS system.

7.3 Intafloors advises that all secure pages are clearly identified by the locked padlock and the domain name https://www.intafloors.com.au

8. Are Your Personal Account Details Stored Safely?

8.1 Intafloors shall take reasonable steps to ensure the security of personal information held by it from such risks as loss or unauthorised access, destruction, use, modification or disclosure of data. Intafloors only permits your details to be accessed by authorised personnel.

9. Where we store you Personal Information?

9:1 The data that we collect from you may be transferred to, and stored at, a destination outside Australia. It may also be processed by staff operating outside Australia who work for us or for one of our suppliers or contractors. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.”

10. Openness

10.1 Should you have an inquiry or complaint regarding privacy or our privacy policy, we request there be referred to our Customer Service representatives. Representatives can be contacted using the contact details noted on the site.

10.2 Intafloors will have its Privacy Policy and Terms and Conditions prominently posted on its website.

11. Amendments to this Privacy Policy

11.1 This Privacy Statement may change from time to time. These changes shall be highlighted in this area at the time of amendment.